SMS A2P is on! Are you?

A2P is short for Application-2-Person, and when applied to the SMS world it means that messages flow between an application (a website, or business application) and the interested persons (clients, subscribers, patients, etc). As commented in our earlier post “How SMS changed the Call Centre Business forever“, the mobile market has been steadily growing for …

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Picallex chooses PortaText as its new Strategic Partner

Picallex, LLC will now be offering embedded out-of-the-box SMS support in their Picallex CRM product for call centres. Picallex CRM has been a major player in the industry during the last 10 years. With a clear focus on the needs of the latin american market, it has been continuously enhancing the call centre and customer service experience with state of the art …

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How SMS changed the Call Centre Business forever

The call centre business now faces the duty of continuously finding ways to improve every day, but not everyone has the time and financial resources to do it. There is plenty of competition and it is a must to stay sharp and take advantage of every possible technology to lower costs and maximize effectiveness of the staff. This …

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